Youth Mentor - Volunteers of America Northern Rockies - Sheridan, WY

Volunteers of America Northern Rockies

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.


The Youth Mentor position is responsible for the safety and wellbeing of youth ranging in age from 10 years to 17 years. Youth Mentors act as role models, mentors, and advocates to young people brought to the Crisis Shelter/Group Home who potentially is facing a wide range of challenges, such as behavioral and legal issues, substance abuse, and dysfunction in the home.

Essential Functions for Youth Mentor

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide youth with a structured, positive environment
  • Coach/Mentor youth on demonstration of positive and appropriate behaviors by the behavior management system
  • Ensure the overall health, safety, and security of assigned youth; ensure all fire and safety measures are observed
  • Monitor the movement inside and outside facility, contacts, events, and behaviors associated with youth
  • Act as a liaison between Milestones and other supporting organizations
  • Ensure group home cleanliness and upkeep
  • Perform partial intake process on all new arrivals
  • Regularly tour and observe the facility and grounds to ensure a high level of security
  • Monitor visitor activities
  • Prepare meals for youth
  • Transport youth to school, appointments, etc. using a company vehicle


  • Effective communicator; assertive when necessary
  • Respectful and professional toward patients
  • Cool under pressure and able to manage crisis
  • Confidential with patient information
  • Empathetic and able to relate to patients with addiction
  • Organized with time management skills to meet tight deadlines
  • Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment

This job operates in a residential treatment facility environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to bend or stoop as necessary. This position must be mobile throughout the facility, as well as work on a computer for periods of time.

Position Type/Expected Hours of Work

This is a full-time position in a 24/7 facility. Days and hours of work vary according to assigned shift.


Little to no travel is expected for this position.

Required Education, Experience or Eligibility Qualifications

High School education or equivalent

Proficient with a variety of computer software programs, including but not limited to Microsoft Suite and desktop publishing

Preferred Education and Experience

Previous Human Services training and experience

EEO Statement

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


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