Web Chat Support - Greatland Corp - Green Bay, WI

Become part of the support team that is responsible for providing critical support to our valued online customers who utilize our e-filing service to file forms to the state and federal government. No experience is necessary, we provide the required training.

As a Web Support Associate, you will:

• Answer inbound calls or web chats on topics such as: log-in, navigation of website, form data entry, importing, electronic filing and printing.
• Use internal tools (phone and/or web-chat tool) to communicate with customers.
• Utilize our internal knowledgebase to research customer inquiries.

This position might be a fit for you if:

• You can easily navigate a website;
• You have professional communication skills;
• You enjoy helping customers;
• You can type at least 40 WPM.
• You are located in Wisconsin or Michigan and are able to work remotely.
• You own personal computer equipment with a webcam and reliable Internet service.

Positions begin in early December and end approximately on January 31. Flexible scheduling is available!