Tier 1 Technical Support - Visionary Broadband - Sheridan, WY

Visionary Broadband

Job Description:

Our rapidly growing Internet retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company’s network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.

This position will require:

  • Understanding of computers from Windows to Mac, as well as internet based applications such as email apps and browsers.
  • Basic understanding of networking and networking equipment.
  • Showing attention to detail and documentation.
  • Customer service skills, and working with customers over the phone and in person.
  • Patience and a willingness to learn, this is a must.
  • Ability to work in multiple systems at the same time..

Benefits:

Health, Dental and Vision Insurance

Holiday pay

401K

Paid Time off

Job Type – Full time

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Weekends

Experience:

  • Troubleshooting: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location:

  • One location

Company's website:

  • www.vcn.com

Work Remotely:

  • Yes, occasionally

Source:

© 2019 Disabled Veterans National Foundation a tax-exempt 501(C)(3) nonprofit organization EIN #26-1446183 

Follow

By creating an account, you agree to DVNF's Terms of Service, Cookie Policy and Privacy Policy. You consent to receiving news letters and messages from the Disabled Veterans National Foundation and may opt out from receiving such messages by following the unsubscribe link in our messages, or as detailed in our terms. | Privacy Policy
cloud-syncearthbullhorncrosslistchevron-down linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram