Tier 1 Technical Support - Visionary Broadband - Sheridan, WY

Job Description:

Our rapidly growing Internet retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company’s network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.

This position will require:

• Understanding of computers from Windows to Mac, as well as internet based applications such as email apps and browsers.
• Basic understanding of networking and networking equipment.
• Showing attention to detail and documentation.
• Customer service skills, and working with customers over the phone and in person.
• Patience and a willingness to learn, this is a must.
• Ability to work in multiple systems at the same time..

Benefits:

Health, Dental and Vision Insurance

Holiday pay

401K

Paid Time off

Job Type – Full time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Weekends

Experience:

• Troubleshooting: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location:

• One location

Company's website:

• www.vcn.com

Work Remotely:

• Yes, occasionally