Tier 1 Technical Support - Visionary Broadband - Sheridan, WY

Visionary Broadband

Job Description:

Our rapidly growing Internet retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company’s network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.

This position will require:

  • Understanding of computers from Windows to Mac, as well as internet based applications such as email apps and browsers.
  • Basic understanding of networking and networking equipment.
  • Showing attention to detail and documentation.
  • Customer service skills, and working with customers over the phone and in person.
  • Patience and a willingness to learn, this is a must.
  • Ability to work in multiple systems at the same time..


Health, Dental and Vision Insurance

Holiday pay


Paid Time off

Job Type – Full time

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Retirement plan
  • Vision insurance


  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Weekends


  • Troubleshooting: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location:

  • One location

Company's website:

  • www.vcn.com

Work Remotely:

  • Yes, occasionally


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