Telephone Operator

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Position Summary

Texas oncology is looking for Telephone Operator to join our team! This position will support Texas Oncology Granbury. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?
Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

The ideal candidate for the position will have the following background and experience: High school diploma is required
At least a year working in a Medical office, must know how a medical office works
A great team player with excellent communication and multitasking skills

What does the position do?
The Telephone operator is responsible for answering phone calls Via our Navigating Cancer telephone operating tool and switch board. The telephone operator will serve as a liaison between patients and medical staff to ensure top level patient care.

The essential duties and responsibilities: Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. Demonstrates understanding of patient confidentiality to protect patient and practice.
Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

Texas Oncology is part of the US Oncology Network and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Category: Administrative
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The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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