Technical Writer

Software Management Consultants, Inc

Technical Writer Location: Providence, RI, US, 02903 Requisition ID: 4545 IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees. Overview The Technical Writer II is responsible for developing, updating, publishing and delivering end-user software manuals and online help, instructor and student guides, training scripts, and other documentation in support of IGT products for technical and non-technical users. Development often requires hand-on learning and research and working with engineers, technical trainers and other subject matter experts to gather data. Responsibilities * Work with products, in conjunction with specifications, use cases, and other materials to develop documentation for new products and customize existing documentation for customer deliveries as needed. * Develop a variety of documentation user and training task-based software and hardware documentation. * May entail participation in meetings and work with Subject Matter Experts (SMEs) in other offices in different time zones requiring a flexible work schedule as needed. * Create online help files from native source files for implementation into IGT applications. * Assist training staff members with documentation development as requested to support product development or a customer request or project. * Fulfill ad hoc documentation requests. * Adhere to established templates, policies and procedures. * Interface with printers, translators and other third-party companies to complete deliverables. * Research and implement innovative methods for the development and delivery of documentation. * Work under the supervision lead Technical Writer and the Sr. Manager. Qualifications * BA in English, Journalism, Communications or Related Field. * 4-5 Years Writing Experience * Proficiency with Microsoft Office * Proficiency with MadCap Flare or similar topic-based tool * Detailed oriented and well-organized, ability to multi-task and manage multiple priorities Competencies: All: Driving Results, Decision Making, Self-Leadership, Building Collaborative Relationships, Personal Energy, Foster Innovation Keys to Success - Building collaborative relationships - Decision making - Drive results - Foster innovation - Personal energy - Self-leadership #MP-LI IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, free identity theft insurance, free hot and cold beverages, and access to on-site gym facilities (Providence Headquarters and West Greenwich). IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit . Nearest Major Market: Providence Nearest Secondary Market: Rhode Island

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