Supervisory Program Specialist - US Department of Veterans Affairs - Sheridan County, WY

US Department of Veterans Affairs

    Duties

    Summary

    This position is in the office of the Health Care System Director at the Sheridan Veterans Administration Health Care System (SVAHCS) in Sheridan Wyoming where the incumbent performs a variety of duties in a Level-3 complexity Health Care System. The incumbent serves as the Veterans Experience Office Service Chief and Lead Patient Advocate.

    Responsibilities

    • Supervisory work and associated managerial responsibilities involving the oversight of the department represent 100% of the position. Directly supervises the Section Chief for Voluntary Service, the Public Affairs Specialist, the Patient Advocate and Program Support Assistant. The incumbent is recognized as a key management official in providing support to executive leadership on decisions of significant importance to the operation of the medical center and its associated clinics. The incumbent acts as a full staff official and advisor to the Medical Center Director, Associate Medical Center Director, Chief of Staff, Associate Director for Patient Care Services and all administrative and clinical Service Chiefs. The incumbent participates with the Executive Leadership Team in the development and implementation of both long and short-range strategies, policies and objectives, and the successful integration of policies concerning both the administrative and clinical aspects of the Voluntary Services Program, Congressional Relations Program, Customer Service Program, National My Healthe Vet Program, National Patient Satisfaction (Medallia), National VA Patient Experience (VA PX), Veterans Experience Liaison (VELS) and All Employee Survey.
    • The Service Chief is delegated responsibility for execution of the following supervisory and managerial functions, including but not limited to: Planning and assigning work to subordinate staff; establishing guidelines and performance expectations for staff which are communicated through the formal performance appraisal program; advising staff on work and administrative matters; resolving informal complaints and grievances; counseling subordinates and effecting disciplinary measures; ensuring employees are trained; and participating in the interview/selection process for vacant positions.
    • Maintains a broad perspective of the programs to formulate sound policy consistent with established policy, goals and priorities. Maintains close liaison with subject matter experts at the VISN and VA Central Office. Represents the SVAHCS at VISN-level andVACO-level coordination, management and program review meetings. The incumbent formulates strategic goals and objectives to foster effective customer service and works closely with the medical center director and the rest of the Executive Leadership Team to ensure that a coordinated message and services are achieved.
    • As a subject matter expert; provides guidance, support and input to the top management team and Service Chiefs through discussion of overall and specific problems.
    • Represents the Veterans Experience Office at meetings or conferences concerning program planning, monitoring and transformation initiatives. Will act as Chair, Co-Chair or member on many committees requiring Veterans Experience Office representation including Voluntary Services Program, Congressional Relations Program, Customer Service Program, My Healthe Vet Program, Patient Satisfaction (Medallia), VA Patient Experience (VA PX), Veterans Experience Liaison (VELS) and All Employee Survey. Conducts or participates in conferences relative to implications of proposed actions. Serves as a member of SVAHCS, VISN and VA-wide and ad hoc committees, working groups, panels, etc. Represents SVAHCS at internal and external conferences, meetings and workshops.

    Work Schedule: M-F, 7:30am-4:00pm
    Compressed/Flexible: Available
    Telework: Not AvailableVirtual: This is not a virtual position.
    Position Description/PD#: Supervisory Program Specialist/PD11628-0
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required

    Travel Required

    25% or less - You may be expected to travel for this position.

    Supervisory status

    Yes

    Promotion Potential

    None

  • Job family (Series)

    0301 Miscellaneous Administration And Program

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  • Requirements

    Requirements

    Conditions of Employment

    • You must be a U.S. Citizen to apply for this job
    • Designated and/or random drug testing may be required
    • Selective Service Registration is required for males born after 12/31/1959
    • You may be required to serve a probationary period
    • Subject to background/security investigation
    • Selected applicants will be required to complete an online onboarding process

    Qualifications

    To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/24/2020.

    Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS13 position you must have served 52 weeks at the GS12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

    Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

    You may qualify based on your experience as described below:

    • Specialized Experience: For the GS-13 you must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Develops and implements both long and short-range strategies, policies and objectives, and the successful integration of policies concerning both the administrative and clinical aspects of program management; Plans and assigns work to subordinate staff; establishing guidelines and performance expectations for staff which are communicated through the formal performance appraisal program; advising staff on work and administrative matters; resolving informal complaints and grievances; counseling subordinates and effecting disciplinary measures; ensuring employees are trained; and participating in the interview/selection process for vacant positions; Coordinates the developments, implementation, evaluation and improvement processes and procedures to monitor the effectiveness, efficiency and productivity of the services provided by the department; Develops goals and objectives, establishes priorities and approves milestones. Interprets VA, VHA, VISN and accrediting body directives and guidance for impact on all operational matters; Maintains a broad perspective of the programs to formulate sound policy consistent with established policy, goals and priorities. Maintains close liaison with subject matter experts at the VISN and VA Central Office; Performs critical program review and analysis across a broad spectrum of initiatives and issues related to the Veterans Experience Office. Keeps abreast of changes in policy and procedure. Applies technical knowledge of healthcare operations, programming, budgeting, accounting, manpower and program and project management to the interaction and execution of actions. Keeps the Executive Leadership Team informed of actions and progress; Complies with all acquisition regulations, both Federal and VA. Ensures that cardholders adhere to procurement requirements. Monitors to ensure that cardholders conduct daily purchase card reconciliations within the required timeframe and they are correct. Certifies reconciled payment charges in Integrated Fund Distribution, Control Point Activity, Accounting and Procurement (IFCAP) within 14 calendar days of cardholders' reconciliation. Ensures the Approving Official Checklist is completed monthly for each cardholder supervised; Reviews program and project development execution, assesses and evaluates effectiveness of operations and supports relationships and recommends changes. Actively coordinates across the Medical Center, VISN, VHA, VA and many outside organizations. Identifies resource needs of unique and special interest projects/programs for presentation to key leaders in and outside the VA; Analyzes and synthesizes data from diverse data sources; the ability to produce reports and display information in a variety of formats that effectively communicate to the end user; Cross relates analysis with SVAHCS, VISN, VHA, VA and Congressional goals and objectives in planning and reviewing courses of action which are consistent with executive policy and public laws

    You will be rated on the following Competencies for this position:

    • Budget Administration
    • Leadership
    • Organizational Performance Analysis
    • Project Management

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

    Physical Requirements: Work is primarily sedentary. Some walking between buildings to other offices, carrying/lifting small and/or lightweight office equipment, books, manuals, charts and supplies. Standing and bending, may carry lightweight items. Work involves working with computers and office equipment. Extended periods of sitting and telephone calling. Moderate lifting, 15-44 pounds; light carrying, under 15 pounds; use of fingers; walking1 hour, standing 2 hours; repeated bending 1 hour; ability for rapid mental and muscular coordination simultaneously; read fine print; hearing (aid permitted); keyboarding; working closely with others. Stamina and concentration to meet crucial deadlines is required. Keen hearing and distinct speech are essential due to the extensive use of the telephone as a means of communication. May be certain amount of mental strain due totime constraints. Ability to handle stressful situations and deal with Veterans and employees who may be disgruntled or emotionally elevated. Requires an ability to remain calm and deescalate agitated customers with diplomacy and tact.

    For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

    Education

    There is no educational substitution at this grade level.

    Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

    Additional information

    Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

    Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.

    The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

    Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This job opportunity announcement may be used to fill additional vacancies.

    Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

    For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

    If you are unable to apply online view the following link for information regarding an Alternate Application.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

    Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    Background checks and security clearance

    Security clearance

    Not Required

    Drug test required

    No

    Position sensitivity and risk

    Non-sensitive (NS)/Low Risk

    Trust determination process

    Suitability/Fitness

  • Required Documents

    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:

    • Resume

    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

    • Cover Letter
    • DD-214/ Statement of Service
    • Disability Letter (Schedule A)
    • Disability Letter (VA)
    • Other (1)
    • Resume
    • Separation Notice (RIF)
    • SF-15
    • SF-50/ Notification of Personnel Action

    SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):

    • Most recent SF-50 if you are a current or former Federal employee
    • An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
    • Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
    • Examples of appropriate SF-50's include:
      • Within grade increases at the highest grade held; or
      • Promotions with an effective date more than one year old; or
      • SF-50's at the highest grade held with an effective date more than one year old.

    Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Help

This job is open to

  • Individuals with disabilities

  • Internal to an agency

    Current federal employees of this agency.

  • Veterans

Clarification from the agency

The position is open to current permanent Agency Employees (Includes VA wide, VBA & NCS) and Non Competitive Applicants (Includes VRA, 30% or more disabled veterans, Schedule, etc.)

Source:

© 2019 Disabled Veterans National Foundation a tax-exempt 501(C)(3) nonprofit organization EIN #26-1446183 

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