The Payments Business Operations (PBO) team is looking for a talented program manager who can lead projects related to International Expansion. Payments Business Operations Team supports the larger payments teams including software development, product management and technical operations. The Business Operations team is the first contact for payment transactional issues, receiving escalations from internal clients such as Customer Service, Finance, Accounting and Fraud as well as third party partners and banks relied upon to process payments. Additionally, this team is responsible for driving operational efficiencies and escalation reduction opportunities. This team also manages the operational relationship with third party payment partners, advocating for customer experience and driving operational improvements. For international expansion, the focus is mainly on supporting expansion into new geographies, alternative payment methods, and the customer/seller experience related to those above.
This is a hands-on role. You will own the development and management of the project plans, ensuring that all activities are completed on time and meet high quality standards. You will collaborate and partner across the organization, and business teams to develop best practices and continually improve the speed and quality of project delivery. This means you will proactively identify and resolve cross-functional and internal issues that inhibit progress, negatively impact the customer experience, or the team's ability to deliver results. You will develop plans and strategies to mitigate risks, document and escalate business concerns in document form. You are customer obsessed and data driven. You will be a subject matter expert regarding all things payments. You will provide user stories/use-cases to the product and engineering teams for them to use as a guide. You will engage in user acceptance testing to ensure that what is built meets PBO standards. This means you will validate the customer's journey and customer service path.
The ideal candidate is a motivated self-starter that can work independently in a fast paced, ambiguous environment with limited supervision. They must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. They will be data driven in their decision making, with the demonstrated ability to drive issues to completion and have a passion for eliminating friction in the payments space. Experience with the payments industry is preferred.Basic Qualifications
5 + years relevant work experience
3+ years Payments Experience
Strong analytical skills with excellent problem solving abilities
Experience driving medium to large sized projects
Experience managing external relationships
Experience managing global stakeholders
Strong written and verbal communication skills
Bachelor's Degree or Equivalent
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