Sales and Service Specialist - Firestone Complete Auto Care - Sheridan, WY

The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within BSRO. This role is primarily responsible for serving the Boss (customer) through assessing the Bosses’ needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring Boss satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the Boss and efficiently completing basic vehicle service tasks as required.

Hybrid RoleCustomer service, sales, customer issue resolution- 75%Basic vehicle service tasks, Oil, tires, fluids- 25%Store operations, opening/closing, inventory, displays- as needed basisGrowth and Career Development RoleMay assist Manager or act as Manager-On-Duty in certain circumstances or to support developmentWill learn all aspects of store operations and flex between front/back shop tasks

• High School Diploma or equivalent
• Valid automobile driver’s license
• Customer service and career growth mindset
• Ability to complete required store education courses and modules required for this position
• Ability to learn and perform basic vehicle service tasks
• Ability to learn and operate store systems

Regular