Production Support/Maintenance - Ab Initio, Oracle, UNIX

Mitchell Martin - Irving, TX - Our client, one of the largest financial services firms, is seeking a Production Support/Maintenance - Ab Initio, Oracle, UNIX Location: Irving, TX Position Type: Contract Job Duties & Responsibilities -Motivate a team of Applications Support professionals through performance, coaching and setting educational objectives. -Ensure timely and accurate handling of incident and request tickets within prescribed SLAs. -Ensure Application Support professionals provide excellent customer service in addition to resolving issues. -Prioritize projects for the Applications Support Professionals on a scheduled and real-time basis, as needed. -Improve productivity by highlighting deficiencies and recommending changes in tools, training, processes, and reporting. -Acts as advisor or coach to new or lower level analysts; allocates work. -Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions. -Ensures all service level objectives are ach...

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