Product Support Specialist (11am-8pm shift)

Our Product Support team at TMP Worldwide keeps our clients happy. As a Product Support Specialist, you will be responsible for communicating with clients concerning their software challenges and maintenance needs. You are professional and committed to providing prompt and knowledgeable support to our clients, whether you are working independently or within a team.

Responsibilities

What does a great Product Support Specialist do?

• Provide phone, email, and web-based support for clients with software installations
• Troubleshoot client and internal issues
• Work closely with Digital Project Managers, Product Management, Development and Engineering teams to identify, report, and resolve product issues and requests
• Manage the escalation of issues, as required
• Develop product expertise across all areas of the software products
• Provide technical consultation to clients to determine solutions best suited for their needs
• Develop and foster strategic relationships with clients
• Set up and maintain users, user profiles, workflow rules, and application settings
• Provide training to end users and conduct learning forums as needed
• Manage and maintain accurate and thorough client support records
• Conduct and/or assist with system enhancements, user application, and quality assurance testing

Qualifications

Requirements for consideration

• Bachelor’s Degree in Computer Science, Business or equivalent field/work experience
• 1-3 years customer or technical support experience
• Passion for solving client issues and a champion of great customer service
• Ability to plan, organize, prioritize and independently solve problems seeking help when necessary
• Strong project management skills
• Ability to multi-task
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Knowledge of software development processes and concepts. Understanding of HTML, XML, API, JavaScript, CSS a plus
• Proficient with Microsoft Office

Join the global leader in talent acquisition technologies that’s committed to finding new ways to leverage software, strategy and creative to enhance our clients’ employer brands – across every connection point. We’re looking for unconventional thinkers. Relentless collaborators. And ferocious innovators. Talented individuals who are ready to work towards solutions that transform the way employers and job seekers connect.

We are an equal opportunity employer and welcome all qualified applicants regardless of race, ethnicity, religion, gender, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.

TMP Worldwide