IT Customer Support

About Us:
At Northern Dental Group, we are committed to providing exceptional dental care using state-of-the-art technology and a patient-first approach. Our team of dedicated professionals works in a fast-paced and collaborative environment to ensure a seamless experience for both our staff and patients. As we continue to grow, we are looking for a skilled IT Customer Support Specialist to maintain and improve our technology infrastructure.

Your Responsibilities Will Include:

• Providing technical support and troubleshooting for dental office staff regarding software, hardware, and network-related issues.
• Assisting with dental management software, electronic health records (EHR) systems, and IT security protocols.
• Diagnosing and resolving connectivity, printer, and system performance issues.
• Managing system updates, backups, and software installations to ensure efficient operations.
• Collaborating with external IT vendors for complex troubleshooting and system enhancements.
• Ensuring compliance with HIPAA and cybersecurity standards to protect patient data.
• Maintaining IT documentation, issue logs, and support guides for internal use.

To Be Successful in This Role, You'll Need:

• 1+ years of experience in IT support, help desk, or technical customer service.
• Familiarity with Windows, MacOS, and network troubleshooting.
• Experience with dental or healthcare management software (preferred).
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills to support a fast-paced dental practice.
• A team-oriented and proactive approach to IT solutions.
• Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).

What We Offer:

• Competitive Salary ($50,000 - $70,000 annually, based on experience).
• Career Growth Opportunities in a technologically advanced dental practice.
• Comprehensive Benefits Package (health insurance, PTO, and more).
• A Supportive & Collaborative Work Environment.
• Ongoing Training & Professional Development.

If you're a tech-savvy problem solver who thrives in fast-paced healthcare environments, we'd love to hear from you! Apply today and join Northern Dental Group’s team to help us maintain cutting-edge technology and top-tier patient care.