Data Entry Representative

Position Overview

In this role, you’ll take the lead in addressing customer and dealer inquiries, ensuring each interaction is handled with professionalism, empathy, and urgency. You’ll work across departments, systems, and teams to resolve a variety of concerns—ranging from product questions to complex technical issues—while maintaining Harley-Davidson’s gold standard for customer satisfaction.

Key Responsibilities

Manage high volumes of inbound calls from customers and dealers
Respond to inquiries using multiple systems and internal resources
Collaborate with various departments to resolve routine and complex issues
Demonstrate deep product knowledge and brand commitment in every interaction
Take ownership of customer concerns and follow through to resolution
Document customer interactions accurately and thoroughly
Exhibit a professional, brand-aligned demeanor at all times

Required Qualifications

Prior experience in a high-volume call center or customer service role
Strong written and verbal communication skills
Ability to navigate complex systems and make independent decisions
High attention to detail with excellent organizational skills
Reliable internet connection and home office setup for remote work
Willingness to work flexible hours between 8:00 AM and 7:00 PM, Monday–Friday
Ability to work effectively in a remote, structured, and fast-paced environment
Preferred Qualifications
Knowledge of Harley-Davidson products and services
Experience supporting a dealer or franchise network
Familiarity with CRM tools and case management systems
Technical aptitude or background in mechanical products a plus

Benefits & Perks

Competitive pay up to $21.37/hour
Fully remote opportunity with structured support
Gain valuable experience with an iconic American brand
Opportunity to support passionate customers and industry professionals
Join a team that values collaboration, service, and loyalty