Loan Servicing Lead Specialist - First Federal Bank and Trust - Sheridan, WY

First Federal Bank and Trust

(Sheridan WY)

To perform this job successfully, the candidate must possess both a professional demeanor and be willing to perform various tasks in multiple functional departments. This position is required to provide Fannie Mae expertise to effectively manage the bank’s delinquent loan portfolio. The collection specialist function will be responsible for the collection of past due loans for the bank’s loan portfolio and all other aspects of collections, resolving customer billing problems and reducing loan portfolio delinquency, in compliance with federal regulations and law. Additionally, support of the loan servicing function is necessary. The candidate must be able to effectively and cooperatively work with multiple supervisors and perform job duties in accordance to and in the spirit of the bank’s mission statement.

Resumes will be accepted through September 30, 2020.

Major Duties and Responsibilities


  • Knowledge with Residential, Commercial and Leasing portfolio requirements.
  • Develop and implement policy and procdure to ensure adherence to guidelines.
  • Required to adhere to all company policies and procedures regarding payment arrangements, account documentation, proper disclosures, and update of customer information.
  • Provide additional reports as requested by managment for loan tracking.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.


  • Knowledgeable with Fannie Mae servicing and reporting requirements.
  • Develop and implement policy and procudure to ensure adherence to investor requirements and guidelines.
  • Serve as liaison to investors concerning portfolio issues and requirements.
  • Required to adhere to all company ploicies and procedures regarding payment arrangements, account documentation, proper disclosures, and update of customer information.'
  • Provide additional reports as requested by management for investor tracking.


  • Supervise and train loan servicing staff.
  • Reconcile MERS Report to CIM monthly.
  • Back up Loan Servicing Operations.


  • Monitor bank's delinquent loan portfolio and handle all aspects of collections according to the Collection Policy.
  • Monitor bank's delinquent servicing portfolio and handle all aspects of collection according to respective investor default management requirements.
  • Document borrower contact in core processor (FPS).


Knowledge & Skills


  • 2-5 years of similar or related experience, including preparatory experience.


  • A 2-year college degree or completion of a specialized course of study at a business or trade school requireing approximately 64 credit hours.


  • A signifcant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct an dindirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communication may incolce motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

Please send resume to:

Kay Roush, Senior Vice President

671 Illinois Street, Sheridan, WY 82801

We are an an Equal Opportunity Employer /Affirmative Action Employer providing equal employment opportunities to all qualified applications regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.


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