Education Services Specialist

WHO WE ARE
Want to work at a company committed to enabling economic growth through predictive cloud software? Do you want to get in on the next phase of growth for a software company with an amazing brand legacy and over 1,000 customers?

At IMPLAN, we enable consultants, governments, academic researchers, economic development organizations, and companies to understand economic impacts – and most importantly, how to leverage them.

We have been around for over 35 years and are entering the next phase of growth fueled by our cloud software platform. Reception has been exceptional, we have an excellent lead investor, and we are ready to accelerate!

JOB DESCRIPTION
We are currently looking for an Education Services Specialist with a passion for providing hands-on software and economic analysis support to customers. The ideal candidate will have a strong interest in teaching economics and the IMPLAN application to adult learners, writing both technical and academic pieces, and working directly with customers to provide specialized modeling, analysis, and interpretation of results from IMPLAN Cloud.

PRIMARY RESPONSIBILITIES
The Education Services Specialist will be required to develop a deep understanding of IMPLAN data, the IMPLAN Cloud application, and Input-Output analysis. The position requires a passion for supporting a high-touch product and fostering relationships with customers.

Become a subject matter expert on IMPLAN Cloud and the analytical needs and challenges of customers
Provide ongoing analytical support to customers across multiple communication platforms, including phone, e-mail, video conferencing, and the IMPLAN support ticketing system
Be a part of the training team leading IMPLAN courses for adult learners
Contribute to IMPLAN documentation of analytical techniques and solutions for the knowledge base website
Research, write, and edit relevant journal articles
Analyze economic impacts and write reports for customers
Present at significant conferences
Examine data and software for functionality and accuracy
REQUIRED SKILLS & EXPERIENCE
Ability to multi-task and work with multiple software platforms simultaneously
Strong skills in logic and problem solving, conceptual thinking, and deductive reasoning
Ability to explain complex concepts in detail with patience, empathy, and understanding
Strong research skills and experience with complex analytical problem solving
Comfortable communicating with professors, researchers, and c-suite executives
Experience in instructional delivery and course development for adult learners
Active listening and independent learning skills
Comfort and familiarity with a team-based work environment
Ability to self-direct and prioritize with minimal supervision
Located near IMPLAN HQ or willing to travel for onsite trainings up to six times per year
Willingness to adapt and be challenged
Proficiency with Microsoft Office and Google Suites
Fluency in English
DESIRED SKILLS & EXPERIENCE
Experience using the IMPLAN software or an understanding of input-output modeling and social accounting matrices
Experience with other software platforms including Salesforce, Zendesk, Looker, and Wrike
Familiarity with database management
History of publishing journal articles
Background working with customers
Foreign language skills
REQUIRED EDUCATION
Completion or nearing completion of a Master’s degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, Statistics, or a closely related field
PhD preferred
SUPERVISOR RESPONSIBILITY
This position may supervise department interns.
OTHER DUTIES
Please note this job description is not designed to cover or contain an exhaustive list of activities, duties, or responsibilities required of the role. Additional responsibilities and duties may change a) at any time and b) without notice.

WHAT WE OFFER
At IMPLAN, we have crafted a collaborative and welcoming workplace focused on achieving the specific goals laid out by our community. We are always seeking agile, engaged, and high caliber people to join our team. We offer a comfortable office environment, free snacks and drinks, company social outings, and a workweek that ends at 3 p.m. on Fridays. Benefits offered include:

Medical, Dental, Vision, Short & Long Term Disability, and Basic Life insurance
Flexible Spending Accounts
Retirement 401k plan with Company Match
Gym Membership Reimbursement
Paid Time Off and 10 Company Paid Holidays
To be considered for this position, please submit your resume to https://recruiting.paylocity.com/Recruiting/Jobs/Details/2081733.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veterans status, or other legally protected status.