Public Aid Eligibility Assistant (Option Bilingual Spanish Speaking)

Position Overview
Under direct supervision, conducts screening for application eligibility, provides general information of available programs to applicants. Identifies and sorts documents coming into the Family Community Resource Center (FCRC). Determines documents destination, scans and uploads to eligibility system ensuring all clearance are included with all applications for each Department Program. Prepares files protecting customer's confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, enters information into the eligibility systems.  Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

Job Responsibilities
Conducts screening for application eligibility, provides general information of available programs to applicants.
Identifies and sorts documents coming into the Family Community Resource Center (FCRC).
Prepares files protecting customer's confidential information, performs office receptionist duties, answering inquiries and/or directs person to professional staff, enters information into the eligibility systems.
Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
1. Requires knowledge, skill, and mental development equivalent to the completion of high school.

2. Requires one (1) year of clerical supportive experience in the Department of Human Services OR equivalent training or experience.

3. Requires ability to speak, read or write Spanish at a colloquial skill level.

Work Hours:  Mon - Fri, 8:30am - 5:00pm
Work Location: 2701 W Lake St Melrose Park, IL 60160-3041

Family and Community Services

Region 1 North

West Suburban Office/Cook County
Agency Contact: DHS.HiringUnit@Illinois.gov

Job Family:  Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
* Personal, Sick, & Vacation rates modified for 12-hour Work Schedules (as applicable)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link:

https://www2.illinois.gov/cms/benefits/Pages/default.aspx

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com