Public Aid Eligibility Assistant (Bilingual Polish Speaking)

Location: Melrose Park, IL, US, 60160

Job Requisition ID:  37697

Agency :  Department of Human Services

Closing Date/Time: 06/05/2024
Salary:   Anticipated Salary (Eff 7/1/24) $3,852-$5,046/month ($46,224-$60,552/year) + Bilingual pay
Job Type:   Salaried
County:   Cook
Number of Vacancies:   5
Plan/BU: RC028

Position Overview
The Division of Family and Community Services is seeking to hire a Public Aid Eligibility Assistant located in the West Suburban office in Cook County. Under direct supervision, performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, and providing office receptionist functions for support staff. Identifies and sorts documents coming into the Family and Community Resource Center (FCRC). Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems. Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.

Job Responsibilities
Performs routine casework support functions by screening and registering applications, sorting of incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.
2.    Identifies and sorts documents coming into the Family and Community Resource Center (FCRC). .

3.    Prepares files protecting customer’s confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.

Translates functions/procedures into Polish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers and community organizations.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
Requires knowledge, skill and mental development equivalent to the completion of high school.
Requires one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience.
Requires ability to speak, read and write Polish at a colloquial skill level.
Work Hours:  Monday-Friday, 8:30am - 5:00pm
Work Location: 2701 W Lake St, Melrose Park, Illinois, 60160

Family and Community Services

Region 1 North

West Suburban/Cook County
Agency Contact: DHS.HiringUnit@Illinois.gov

Posting Group:  Social Services

About the Agency:

The Illinois Department of Human Services serves families in need across Illinois. Our mission is providing equitable access to social services, supports, programs and resources to enhance the lives of all who we serve. We are committed to the core values of Human Dignity, Equity, Community, Urgency, Transparency and Kindness.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
* Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)

13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

donotreply@SIL-P1.ns2cloud.com
systems@SIL-P1.ns2cloud.com