Healthcare Simulation Technician

Job Overview:

We are seeking a highly skilled Healthcare Simulation Technician with expertise in electronics and advanced troubleshooting. In this role, you will travel weekly across the United States, visiting healthcare sites to repair cutting-edge simulation technology. Your technical proficiency and problem-solving abilities will ensure seamless operation of our equipment, supporting healthcare professionals in delivering high-quality training and education.

Key Responsibilities:

• Conduct on-site diagnostics, troubleshooting, repairs, and preventative maintenance to ensure optimal system operation.
• Install, configure, and test healthcare simulation technology, including simulators and medical peripherals, to verify system functionality.
• Build and maintain strong relationships with customers and sales personnel, fostering trust and ensuring satisfaction.
• Provide technical support via phone, email, or in person, addressing customer concerns and resolving service issues efficiently.
• May offer System Orientation Training to clients at the repair depot or customer site, ensuring proper use and maintenance of equipment.
• Utilize expertise to locate, diagnose, and correct system malfunctions, ensuring smooth operation of healthcare simulation technology.
• Maintain accurate records by updating the Customer Relations Management (CRM) system with service activity, failure codes, and corrective actions.
• Develop and refine FAQs based on customer feedback to improve support resources and proactive communication strategies.
• Manage administrative tasks such as expense reports, time sheets, and documentation, ensuring accuracy and timely submission.
• Handle weekly travel logistics using company-approved resources for efficient scheduling and site visits.

Qualifications & Requirements:

• Associate’s degree in Electronics, Electrical Engineering, or a related field.
• Extensive training in analog and digital electronics, with advanced troubleshooting skills.
• Hands-on experience in testing and repairing medical simulation products.
• Proficiency in PC operating systems (Windows, Mac OS X) and CRM applications.
• Strong analytical skills to locate, diagnose, and correct system malfunctions effectively.
• Working knowledge of computer networking, ensuring smooth system integration and troubleshooting.
• Ability to work independently while collaborating with clients and internal teams.
• Excellent communication skills to interact with clients and internal teams.
• Valid driver’s license and ability to pass background checks for site access.
• Willingness to travel up to 90%.

Preferred Qualifications:

• Hands-on experience working with pneumatic systems in a technical or repair capacity.
• Industry-recognized certifications such as A++ or equivalent demonstrating technical expertise.
• Driven by innovation, with a strong commitment to enhancing healthcare simulation for professionals and learners. An in-depth understanding of how simulation-based training improves patient safety and clinical outcomes.
• Comfortable thriving in a dynamic, fast-paced environment with an iterative development approach, eager to tackle complex design challenges and refine solutions based on real-world healthcare feedback.

General Responsibilities:

• Adhere to and uphold all safety regulations, procedures, and standards across client sites.
• Maintain full compliance with legal and ethical requirements in all aspects of work.
• Safeguard proprietary information, ensuring confidentiality and secure handling.
• Consistently deliver high-quality work within deadlines, whether independently or under supervision.

Physical Requirements:

• Must be able to lift, push, or maneuver equipment weighing up to 100 pounds, including simulators.
• Capable of operating standard office equipment efficiently as part of daily tasks.
• Capable of standing for prolonged periods of time (including bending and/or stooping).