Healthcare Navigator - Volunteers of America Northern Rockies - Sheridan, WY

Volunteers of America Northern Rockies

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.


The Supportive Services for Veteran Families (SSVF) Health Care Navigator will provide services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. SSVF health care navigators offer case management and care coordination, health education and administrative duties. SSVF Health Care Navigators will work closely with the Veteran's primary care provider and members of the Veteran's assigned interdisciplinary treatment team.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Conduct assessments of the Veteran in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others to understand the Veteran's situation, potential barriers to care, the causes, and the impact of such restrictions on the Veteran's ability to access and maintain health care services.
  • Work closely with Veterans in Emergency Housing (EHA) to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran's care.
  • Serve as a resource for education and support for Veterans and families and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
  • Provide case management in conjunction with the housing Service Coordinator and care coordination across episodes of care—acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.
  • Coordinates and links Veterans and caregivers to supportive services and will serve as a subject matter expert on community resources related to the needs of the Veteran.
  • Provide ongoing education support and assists in identifying VA and community resources to promote self-care as needed to the Veteran and family member.
  • Regularly consults with other team members and appropriately assesses and addresses the needs of the Veteran.
  • Conducts enrollments for eligible veterans into the SSVF program.
  • Develop relationships with community leaders, VA staff, and other referral networks.


  • Crisis management
  • Ability to work with multiple staff, clients, and agencies
  • Able to meet tight deadlines under pressure
  • Organization skills
  • Ability to work both independently and as part of a team
  • Effective oral and written communication skills
  • Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in an office environment, as well as in a mobile-office setting when traveling to meet Veterans' needs and perform outreach activities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment.

Position Type/Expected Hours of Work

This is a full-time position. The hours of work are 8:00 am to 5:00 pm Monday - Friday.


Travel will be necessary with this position, traveling to various communities to perform Veterans outreach actions.

Required Education, Experience or Eligibility Qualifications

  • Associate's Degree with a minimum of two years of case management experience or closely related experience

Or -

  • High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience
  • Valid driver's license
  • Adept with computer programs including but not limited to Microsoft Office suite and data information management systems

Preferred Education and Experience

  • Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience

EEO Statement

VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAA).


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