Customer Service Representative


Here at Ashley HomeStore, we are looking for talented people that have a desire to learn and succeed. If that is you, we would love for you to apply for our Customer Service Representative position.

As a Customer Service Representative, you will provide superior customer service in an accurate and timely manner. This includes, but is not limited to: assisting customers at the service desk, on the phone and all other customer interactions.

Who we are:

We are a Family and Employee owned company working together to improve the quality of people's lives by making amazing rooms together. In fact, we are crazy for rooms. We live to inspire people while they build an incredible career.

What you will be doing each day:

  • Warmly greet our customers and have a great conversation with them about their wants and needs in person and over the phone.
  • Assist sales professionals answering incoming phone lines and assess caller’s needs.
  • Work with the customer to determine payment form.
  • Complete financing forms with the customer as needed.
  • Process a sales transaction in all payment forms and explain all receipt information with the customer.
  • Providing knowledge to our customers about products, taking and entering customer orders
  • Troubleshoot and resolve customer issues and take details of customer complaints
  • Schedule customers for pick-up and delivery.
  • Process exchanges and returns.

The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job.

We are looking for individuals with:

  • The ability and willingness to work retail hours; including evenings, weekends, and some holiday
  • Ability to work as a team, establishes priorities, and be professional.
  • Ability to handle and resolve reoccurring problems.
  • Ability to have an attitude that fosters a positive work environment.
  • Must have excellent written and verbal communication skills.
  • Must have keyboarding skills and basic Microsoft Word skills.
  • Preferred but not required: 1-2 years retail experience and/or customer service experience
  • The desire to be part of a fun and competitive environment

What we offer:

  • Employee ownership company stock
  • Paid vacation
  • Paid Birthday Holiday
  • 401K retirement plan
  • Health, Life, Dental, and Vision Insurance
  • Long, short term disability insurance
  • Generous employee discount
  • Fun company activities - involvement in the community!

If this sounds like you, we encourage you to check out our Careers page to learn more at:

Apply online or submit your resume to

BostonFAM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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