Implementation Consultant I

CivicPlus is a trusted technology company dedicated to empowering government staff and powering exceptional digital experiences for residents. With a comprehensive suite of solutions that combine to form THE Modern Civic Experience Platform, we strive to create one-stop, frictionless, interactions that delight residents and help staff collaborate and work efficiently. As a result, government administrations that choose CivicPlus realize greater trust and satisfaction among their community members.

Backed by over 25 years of experience and leveraging the insights of more than 950 team members, our solutions are chosen by over 12,500 global entities and are used daily by over 340 million people in the U.S. and Canada alone.

The Implementation Consultant I is responsible for the management and oversight of customer projects, to include coordination of efforts between the customer and applicable CivicPlus departments. Must be able to complete a project scope, create a timeline, coordinate training to include preparing them for successful maintenance/operation and work with the customer/internal resources to launch a project within a specified timeline, project hours, and budget.  The Implementation Consultant I owns the “customer experience” and is responsible for facilitation of all communication through the phases of the project to ensure the successful delivery of all assigned projects.

 Your Impact:

• Maintains a minimum 95%+ average Client Satisfaction
• Ability to move project forward and meeting original timeline expectations a minimum of 80% of the time
• Ability to manage small to medium sized product specific contracts
• Ability to perform or coordinate any add-ons as necessary per individual product
• Confident understanding of contracts, SOWs, and terminology and can communicate meaning effectively
• Participates in product improvement/review initiatives
• Understands at a high-level how CivicPlus products work together

There is no perfect candidate, but we are looking for:

• Minimum of 1 years experience as an Implementation Consultant or applicable position
• Master of core product solution
• Able to travel efficiently across a large geographic territory - Up to 50% of travel
• Ability to reason, judge, compare, calculate, evaluate, and critique such information as written materials, numerical data, responses to customer needs, and/or other work-related activities.
• Ability to complete work in an acceptable timeframe; manage various detailed tasks and responsibilities simultaneously and with accuracy to meet deadlines, goals, and objectives; satisfy internal and external customer needs related to the job.
• Ability to speak and make presentations to individuals or groups on technical subjects related to the job

*Note: We know that excellent candidates can have all sorts of backgrounds and experiences, so please don’t hesitate to apply even if you don’t meet 100% of the listed requirements!

We offer competitive salary and benefits packages, including health insurance, retirement plans, flexible time off, and a commitment to Diversity, Equity, Inclusion, and Belonging. If you are passionate about technology and want to make a meaningful impact in your community, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We desire to have our employees reflect the diverse communities we serve, and we recognize that diverse and inclusive teams lead to more innovation and better financial returns. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What is our hiring process?

• Introductory Call with a member of our Talent Acquisition team.
• First Interview with the Hiring Manager
• Second Interview- Panel Interview with up to 4 CivicPlus Team Members
  • Interview Project Activity- This activity is designed to give us insight into your problem-solving approach and methods.
• Offer

Please note that the specifics of this process may vary based on the position you're applying for.

Employment Practices

• CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients, and communities we serve.
• Upon receiving an offer of employment, candidates must complete a required pre-employment background check. Offer of employment is contingent upon this post-offer screening process. All testing will be conducted by a licensed independent administrator, which will follow background screens in accordance with state law.
• We are committed to providing equal employment opportunities to all qualified individuals and will make reasonable accommodations for individuals with disabilities during the interview process. If you require an accommodation, please let us know in advance so we can make appropriate arrangements. We welcome and encourage candidates of all abilities to apply for this position.