Associate Repair Planner

Responsibilities:

• Review initial CE estimates and write/lock final estimates: Review preliminary estimates completed by the Centralized Estimating team; write complete estimates after full disassembly and damage evaluation, update CE’s estimates as needed, and lock final estimates
• Source, order and track parts: Order required parts from preferred vendors, manage parts gross profit, monitor the delivery status; communicate status to the repair team and General Manager; receive/dispatch parts if shop does not have a Shop Assistant
• Conduct quality checks: Manage each repair throughout the process and ensure Service King’s quality standards by performing in-process QC. Able to pull and review all data procedures for/with Body Technicians and conduct post scans
• Expand professional knowledge and skills: Complete required estimatics training for insurance carriers to learn the necessary skills required to move to the next level of the career ladder
• Pre-close the final repair order: Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are completed

Competencies:
Core Competencies:

• Teamwork – Builds strong relationships and works collaboratively with others to meet shared goals; Strengthens relationships by promoting mutual trust and supporting teammates.
• Accountability – Holds self and others accountable to meet and exceed commitments; Focuses on quality results, monitors progress, learns from mistakes, and strives for improvement.
• Results Driven – Can be counted on to drive pace to achieve results and consistently meet or exceed expectations; Executes priorities with a focus on critical work to achieve targeted goals.
• Sound Judgment – Makes good decisions by analyzing the situation, leveraging experience, and using available information; Objectively evaluates problems, discovers root causes, and works toward timely resolution.
• Customer Focus – Maintains a relentless focus on customers and is committed to the continuous improvement of services; Keeps internal and external customers in mind at all times and strives to proactively address customer concerns and needs.

Specialized Competencies:

• Attention to Detail – Ability to process detailed information effectively and consistently
• Multi-tasking – Ability to work on and successfully complete many different tasks or projects at the same time
• Stress Management – Ability to perform under pressure and in adversity
• Time Management – Ability to analyze workload, assign priorities and maintain focus on tasks at hand in order to efficiently get work done
• Written and Verbal Communication – Ability to provide clear, concise information in writing, via phone or in-person
• Working Independently – Ability to perform tasks, take action and complete projects with little assistance or help of others

Skills and Experience:

• Knowledge of collision repair process including high-level knowledge of insurance procedures and requirements for a variety of carriers
• Ability to obtain licensing required by state
• 2-3 years of prior experience working in the collision repair industry
• Proficient with Computers and other technology
• Valid driver’s license required

Preferred Qualifications:

• Bilingual (Spanish)
• Experience writing collision estimates in a fast-paced environment
• Proficient knowledge and use of estimating software
• Previous experience working in CCC ONE Total Repair Platform

Monster