Operations Manager

POSITION SUMMARY:

Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing the company and regulatory policies and procedures. Directs activities in the traffic area ensuring the accurate completion and processing of airway bills, customs documents, Hazmat and clearance. Will interface with stakeholders and collaborates with a variety of other functional areas to deliver program and company results that achieve business goals and objectives. You will also collaborate with internal business stakeholders to create procurement logistic solutions that meet or exceed service and cost expectations and special projects as defined by management. Also, will be required to interact with all regulatory agencies to ensure operations is in compliance.

Job Responsibilities include the following, but not limited to:

Directs clerical staff in expediting import correspondence, airway bills, manifests and custom documents.
Processes import US Customs documentation associated with arriving flights as well as other government agency declarations including FDA, DOT, F&W, USDA.
Directs clerical staff in expediting import correspondence, airway bills, manifests and custom documents.
Responsible for timely and accurate communication with all related parties including customer, government agency, and third-party transportation companies
Provide overall direction and support to internal stakeholders, including but not limited to selection, development, assigning daily tasks, performance management, mentoring, cross-training and other supervisory activities.
Plan daily manpower needs to ensure customers’ freight is delivered and picked-up timely and damage free
Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight.
Communicate with other departments within FXF as required
Monitor dock and yard to ensure proper loading techniques and ensure company policies and procedures are followed
Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
Conduct safety meetings and facilitate quality groups
Monitor and analyze all opportunities to cut costs and improve efficiencies
Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.
Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
Communicate with Account Executive(s) to ensure customers’ and company’s needs are met
Identify freight moving at incorrect weight and classification
Ensure all OS&D is identified and processed properly
Monitor actual performance data and gather information for reporting
Assist Operations Supervisors as needed
Conduct daily pre-shift meetings with reporting teams
Implement company policies
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as required
Meets established cost benchmarks for the department.
Must be able to work flexible hours, Days, Night and Weekend Shifts
DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

High School Diploma or GED Equivalent, required
Post Secondary Degree or four (4) years or more of directly related work experience
Four (4) years or more of leadership experience in transportation industry
Ability to inspire a shared vision and empower and motivate a team
Must have thorough knowledge of LTL Industry, DOT and MTO rules and regulations, OSHA Laws, hazardous materials regulations, NMFC and tariff rules
Proven leadership experience and willingness to learn
Professional verbal, reading and written communication skills (documentation, communication with peers, supervisors, etc.)
Ability to manage competing and changing priorities and possess excellent organizational skills
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint and Outlook)
Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
Proven ability to apply sound business judgment to establish and accomplish goals.
Customer service skills are necessary to effectively and professionally respond to requests and issues.
Supervisory Responsibilities:

This position will have direct reports and is considered a leader within the company. Will be required to train and support a team to achieve departmental goals.

Language Skills:

The employee must possess strong interpersonal and communications skills, be able to effectively present information, respond to questions, and proficiently write reports and business correspondence.

Must be fully Bilingual in English and Spanish, verbal and written.

Physical Activities and Requirements of the Position:

Sedentary work; sitting most of the time. While performing the duties of this job, the employee frequently works in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Exerts up to 30 lbs. of force occasionally for office supplies and equipment.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms; move about the facility. Some light physical effort required.

Must be able to work well under pressure. Domestic/International travel and overtime are required when necessary.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Acknowledgement:

The above statements are intended to describe the general nature of work performed in this position. These statements are not to be construed as an exhaustive list of all responsibilities, tasks, and skills required of an employee in this position. Amerijet International Airlines, Inc. reserves the right to request that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development). Amerijet International Airlines, Inc. also reserves the right to revise this job description.

AAP/EEO Statement:

Amerijet International Airlines, Inc. is an equal opportunity employer and will consider all qualified applicants without regards to race, color religion, national origin, sex, sexual orientation, age, disability, veteran status or any other protected factors under federal, state or local law. Any applicant requiring assistance with our online application process or who needs and accommodation for the application process due to a disability, should send an e-mail to [email protected] .

Legal Notices to All Applicants:

EEO is the Law

Employee Rights Under The Family and Medical Leave Act

Employee Polygraph Protection Act

E-verify Participation

DOJ Right to Work

Florida Law Prohibits Discrimination