Director, IS Operations

The Healthcare Association of New York State (HANYS) is seeking a Director, IS Operations to join our Information Services (IS) team. Reporting to SVP, Information Services, this role is responsible in directing and managing the implementation, maintenance, and administration of all computer networks and telecommunications infrastructure for all HANYS locations as well as co-located, hosted, and cloud infrastructure services. This role is also responsible for establishing the strategic direction for the Operations division in alignment with the strategic direction of SVP, Information Services. This role will manage vendor relationships including contract review, financial oversight, and performance. This role will also lead and develop the IS Operations team and contribute to the development of Information Services as a strategic partner for HANYS success.

This is a hybrid position based in Rensselaer, NY and applicants must live within a commutable distance from our office. The expected salary for this position is between $127,000 and $133,000 annually. Payrate offered will be based on the successful candidate’s relevant experience, knowledge, skills, and abilities and in consideration of internal equity.

Principals only.

Key responsibilities include but are not limited to:

Under the direction of the SVP, Information Services:

Staff Management

• Determines Operations staffing required to implement and maintain planned strategic initiatives.  Develops and implements short- and long-range staffing plans (including employees, contractors, and managed services) for Operations.
• Manages a team of technology professionals.  Provides work direction, feedback, coaching, technical training, and performance management.  Coordinates work schedules to ensure coverage required to meet business needs and expectations.   This also includes playing a key direct role in hiring new IS Operations staff members.

Operations Management

• Plans, implements, operates, and maintains HANYS infrastructure systems and services to ensure HANYS business needs for system reliability, availability, recovery, and performance are achieved.
• Plans and implements infrastructure-as-a-service (IaaS) solutions including co-location, hosting, and cloud services.  Serves as the primary contact for service providers and their support staff.  Ensures HANYS business needs for service reliability, availability, recovery, and performance are achieved.
• Establishes effective controls, measurements, and feedback systems to evaluate service performance.  Reviews and analyzes results for continuous improvement in process, practice, and service delivery.  Encourages staff participation in identification and delivery of process improvement opportunities.
• Establishes service levels and availability for key services, such as email, Internet and telephone.
• Leads and directs the investigation, analysis, remediation, and permanent resolution of complex technical issues.  Participates as a member of the Incident Response Team and other standing or temporary work groups as required to support HANYS operations during an incident or event.
• Supports and takes direction from the Human Resources Department on efforts or issues related to building management at HANYS Headquarters in East Greenbush New York.
• Supports the Corporate Finance Department on efforts and issues related to Information Services budgets, technical assets and related expenses.
• Attend and actively participate in IS meetings, including Information Security Committee (ISC), Data Governance Committee, Information Technology Governance Committee (ITGC) and DataGen/IS Collaboration Meetings.

Project & Strategic Planning

• Develop and documents short- and long-term strategic plans for Information Service Operations and HANYS computing infrastructure.  Provides input on Information Services and HANYS strategic initiatives, projects, budgets, and annual work plans.  Provides technical and operational perspective, insight, and knowledge.
• Leads multiple, complex, and high impact projects. Ensure project management principles are utilized for effective project management and project execution.  Works collaboratively with all IS leadership and staff, HANYS association and business leaders, Corporate Finance, Corporate Legal, and project teams to enable the implementation of projects on time and within budget.
• Establishes and maintains Operations and IS department policies, procedures, and practices supporting effective service delivery and compliance with regulatory requirements.

Vendor Management

• Evaluates vendor performance and vendor proposals. Make recommendations for purchases, manages outsourcing contracts, and provides work direction/oversight for consultants and managed services providers.  Establishes and manages processes for evaluation, purchase, and acquisition of recurring or replacement products within Corporate Finance guidelines.

Qualifications:

• Bachelor's degree or higher and ten years’ experience in progressive Technical Operations roles required. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted.
• Demonstrated competencies in project management, staff management, and vendor management.
• Demonstrated proficiency in project management, network design, security, management, and administration.
• Strong background and experience in a variety of current, relevant technologies such as Microsoft M/O 365, Azure Active Directory, virtualization, server OS, and software distribution technologies.
• In-depth understanding of network and telecommunication hardware, software, and firmware.
• Must have a strong desire and ability to acquire new skills and knowledge of technology products and “best practices”.
• Must have strong written and oral communications skills.
• Demonstrated ability to analyze industry trends and products and to evaluate them against defined organizational needs and deliver a supported recommendation.
• Prior Information technology supervisory experience required.
• Experience leading a technical team navigating complex technical projects.
• Certification in network technologies (MCIPT, MCS or CCNA etc.).  Additional experience and/or demonstrated abilities may be substituted for certification.