Member Service Representative

Why Work at Family First?

As a credit union and not-for-profit, Family First strives to provide a level of service to our members that the big banks just can’t beat. We aim to help our members reach their financial goals by providing them with the best resources and tools available, as well as products and services that are designed to fit their unique financial needs. Each member of our team is integral to our success as a financial institution. We nurture the professional growth of our employees and provide a variety of resources to help you advance in your areas of interest. Our employee-ran Outreach Committee coordinates employee appreciation activities and seeks out volunteer opportunities outside the credit union walls to help support the Rochester community

Family First MSRs will…

- Create a positive and welcoming experience for all members
- Assist with member inquiries in person in a professional manner
- Assumes responsibility for efficient, effective and accurate performance of Teller functions both in person and by mail - process deposits, withdrawals and transfers; processes cash advances, cashiers checks, money orders and similar transactions; verifies transactions by monitoring deposit amounts and examining documents for endorsement and negotiability; detects and resolves discrepancies promptly
- Perform specific assigned job including various clerical and receptionist functions, and assist other FSRs, MSRs and call center with duties as required
- Actively cross sell Credit Union products and services
- Work with a team to meet branch goals
- Gain valuable experience working in financial services

For a full job description, please visit our website here: https://home.familyfirstny.com/careers/

Candidates considered for hire are subject to credit and background checks.

Family First FCU is committed to Equal Employment Opportunity and Affirmative Action. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, genetic information, veteran status, or any other basis protected by applicable federal, state, or local law. Family First is also committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA).