Customer Service Associate/Receptionist/Work from home

• Provided assistance to clients
• Answered phone and assisted customers with changes
• Explained products and benefits
• Operated the live chat
• Resolved payment and order disputes

Assist customers in tracing/ tracking shipments. Schedule pick ups. Inbound and outbound calls.
Schedule pickups.
Various other Customer Service/Clerical duties.
Track/ trace shipments enter pickup request for shipments.
Assist customers by via phone as well as email.
Provide knowledge about our business.
Provide information on customers shipment.
Efficient phone customer care service.
Inbound/outbound calls.
Data entry