Customer Service Representative

Position Overview:
As a Customer Care Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:
* Establish customer relationships and follow up with customers, as needed.
* Responding promptly to customer inquiries via phone and email.
* Providing information about insurance policies, coverage details, and claims processes.
* Assisting clients with policy changes, updates, and renewals.
* Investigating and resolving customer issues or concerns with empathy and professionalism.
* Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:
* Interest in marketing products and services based on customer needs
* Excellent communication skills - written, verbal, and listening
* People-oriented
* Detail oriented
* Proactive in problem-solving
* Able to learn computer functions
* Ability to work in a team environment
* Property/Casualty insurance license